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Legal information

General information - identification of the site editor

You are currently connected to the website NEROLIANE, a company with a capital of €8,000, registered in the Cannes Trade and Companies Register under number B 481 479 814 and whose headquarters are located at 810 Chemin St Georges - 06550 La Roquette sur Siagne - France, telephone number +33.493420749, - VAT ID number FR38481479814 (siret 48147981400032) This site is published by the company NEROLIANE. The legal representative is Mr. Dominique Lucchini.

The host is the company ROM, SAS located at 19 Boulevard Carabacel, 06000 Nice - France, phone number +33.493928888

Terms and Conditions of Sale


The site is the property of Nerolian in its entirety, as well as all related rights. Any reproduction, in whole or in part, is systematically subject to the authorization of the owners. However, hypertext links to the site are authorized without specific request.

1- Acceptance of conditions

The customer recognizes to have taken knowledge, at the time of the placing of order, of the particular conditions of sale stated on this screen and expressly declares to accept them without reserve.

The present general conditions of sale govern the contractual relations between Nerolian and its customer, both parties accepting them without reservation. These general conditions of sale shall prevail over any other conditions appearing in any other document, except prior, express and written derogation.

2- Products

The photographs illustrating the products are not part of the contract. If errors are introduced, in no case, the responsibility of Nerolian can be engaged. The majority of the products offered to its customers by Nerolian are available in our premises.

3- Ordering

The automatic recording systems are considered as proof of the nature, content and date of the order. Nerolian confirms the acceptance of the order to the customer at the email address that the latter will have communicated. The sale will be concluded only after the confirmation of the order. Nerolian reserves the right to cancel any order from a customer with whom there is a dispute over the payment of a previous order. The information provided by the buyer, when taking the order, is binding: in case of error in the wording of the address of the recipient, the seller can not be held responsible for the impossibility in which it could be to deliver the product.

4- Prices

The prices are expressed in Euros. The price indicated on the product sheets does not include transport. The price indicated in the confirmation of order is the final price, expressed all taxes included and including the VAT for France and the countries of the EEC. This price includes the price of the products, the handling, packaging and conservation costs of the products, the transport and commissioning costs.

5- Payment

The price charged to the customer is the price indicated on the order confirmation sent by Nerolian. The price of the products is payable in cash on the day of the effective order. The payment is made by credit card bearing the initials CB. The order validated by the customer will be considered effective only when the concerned banking payment centers have given their agreement. In case of refusal of the said centers, the order will be automatically cancelled and the customer will be notified by email. Moreover, Nerolian reserves the right to refuse any order from a customer with whom there is a dispute.

6- Litigation

This contract is subject to French law. Nerolian can not be held responsible for damages of any kind, whether material or immaterial or physical, which could result from the misuse of products sold. The responsibility of Nerolian will be limited to the amount of the order and can not be held liable for simple errors or omissions that could have remained despite all precautions taken in the presentation of products. In case of difficulties in the application of this contract, the buyer has the possibility, before any legal action, to seek an amicable solution.

It is reminded that the search for an amicable solution does not interrupt the "short period" of the legal warranty, nor the duration of the contractual warranty. It is reminded that as a general rule and subject to the appreciation of the Courts, the respect of the provisions of the present contract relating to the contractual guarantee supposes that the purchaser honours his financial commitments towards the seller.

Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to expose their situations. In the event of a dispute, the customer will contact the company to obtain an amicable solution.

7- Warranty

In all cases Nerolian can not be held responsible for non-compliance with regulatory and legislative provisions in force in the country of receipt, the responsibility of Nerolian is always limited to the value of the product in question, value at its date of sale.

In any case, the customer benefits from the legal guarantee of eviction and hidden defects (Art.1625 and following of the Civil Code). On the condition that the buyer proves the hidden defect, the seller must legally repair all the consequences (art.1641 and following of the Civil Code); if the buyer goes to court, he must do so within a "short period" from the discovery of the hidden defect (art.1648 of the Civil Code)

8- Legal information

The personal information collected for the purposes of distance selling is mandatory, this information is essential for the processing and delivery of orders, the establishment of invoices. Failure to provide this information will result in the order not being validated. This information is strictly confidential and is not transmitted to third parties.

In accordance with the law "Informatique et Libertés", the processing of personal information relating to customers has been declared to the Commission Nationale de l'Informatique et des Libertés (CNIL). The customer has (article 34 of the law of January 6, 1978) a right of access, of modification, correction and suppression of the data which concern it. To do so, the Customer may contact Néroliane :

  • via the contact form
  • via mail : 810 Chemin St Georges - 06550 La Roquette sur Siagne - France

In addition, Néroliane agrees not to communicate, free of charge or with consideration, the contact information of its customers to a third party.

9- Personal data

The company Nerolian manages an electronic file, which lists certain personal data relating to its customers. In accordance with the law of the RGPD (Regulation of the Management of Personal Data) of May 25, 2018, personal data are used to manage the online purchase of the consumer. We treat your personal data confidentially for professional purposes. We keep this data for an unlimited time.

When an order is placed on the site, this database is enriched by means of information concerning him, which will make it possible, thereafter, to better meet his expectations and to facilitate the services of assistance ensured by the Service Relation Client e-boutique.This database was the subject of a declaration, in accordance with the requirements of the law relating to data processing, files and freedoms of January 6, 1978, modified by the law of August 6, 2004.

If the customer agrees to provide individual personal data, he/she can exercise this right by sending an e-mail to contact@neroliane.comor by mail at the following address Néroliane, 810 Chemin St Georges 06550 La roquette sur Siagne

Depending on the choices made when creating or consulting their accounts on the Internet, customers may choose whether they wish to receive promotional offers or news from Néroliane.

In addition, we use your birthday to send you a personalized offer.

If a customer no longer wishes to receive these offers, he or she may request them at any time by visiting this page :

The website uses "cookies". A cookie is a computer file stored on the hard disk of the customer's computer to improve and personalize the service provided by Nerolian. The customer has the possibility to refuse cookies by configuring his Internet browser.

Néroliane's commitments

  • Information on delivery times and availability of products
  • Information on products and services offered
  • Implementation of the warranty and after-sales service
  • Commitment to data protection